European Operations Manager, Cash App

  • Dublin, Ireland
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 30 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

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Job Description

The Cash App Operations Team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You will be a key leader responsible for Cash App in Europe delivering operational excellence in multiple areas including managing key external partners, driving operational projects, investigating operational issues, participating in cross functional initiatives and supporting product development through partner alignment with a focus on the European market.  

You will:

  • Be a leader in the European market for Cash App, maintaining and building on key internal and external relationships

  • Own and optimize strategic European partnerships for Cash App through detailed and proactive partner management, working with partners to define, iterate, stabilize and enable new initiatives and features.

  • Identify and deliver on operational improvements to existing processes and design new processes to sub-linearly scale the operations of an exponentially scaling product

  • Partner closely with Product and Engineering Managers who lead the product and platform roadmaps to define and launch specific European market features and functionality to drive growth and use of Cash App

  • Work with the Global Ops lead to influence the selection and onboarding of new partnerships in concert with the strategic management function

  • Collaborate with partners - both internal and external to improve points of failures, to resolve partner incidents, document processes, drive accountability and performance in line with contracts

  • Manage partners through recurring reviews to ensure continuous improvement

  • Analyze multiple sources of data to inform business decision making and optimize operations in the UK, Ireland and Europe.

Qualifications

You have:

  • 8+ years of operations and partner management experience, preferably in a fast moving technology or financial services company

  • Extensive operational and partnership management experience 

  • Deep understanding of the payment industry and its current evolution in the UK and Europe

  • Experience with developing and evolving processes to ensure scalability with a high volume product.

  • Strong relationship building skills with executives and technical teams & the ability to develop consensus and drive stakeholders to a decision

  • Strong ability to build & leverage cross functional relationships 

  • Extensive experience with commercial contracts and negotiations

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Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.
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