Head of Global People Operations and Tools

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

At Square one of our People team goals is to create a remarkable people experience for Square's everywhere. We believe in the importance of thoughtful design and elegant experiences for our employees just as we do for our customers.

You will be a high valued addition to our People leadership team reporting directly to our Head of People. You will oversee the strategy and implementation of key processes, programs, and tools that enable the People team to work efficiently and focus on achieving global scale, enabling new lines of business, and serving new employee segments.

You will:

  • Establish the overall People Ops and Technology team strategy and operating model. Lead a team responsible for People Technology, Project Management, People Services, and global operations.
  • Oversee development and management of scalable global People processes and tools that balance employee experience with compliance and legal requirements.
  • Lead operational support and partnerships with foundational teams (HR Business Partners, Benefits, Compensation, Global Mobility, Talent Acquisition, Finance, Legal, IT Business Systems) to work on all people-related processes.
  • Partner with team members across Square to assess existing People programs, processes, and practices. Identify gaps and inefficiencies, and drive innovative solutions to enhance the employee experience across all geographies.
  • Own and drive all HR compliance processes and audits.
  • Optimize and maintain all People Team systems, tools, and data. Including handling data access to People team systems, auditing data quality and compliance procedures, testing new functionality and reports, and trouble-shooting basic system issues.


You have:

  • Bachelor's Degree, or 10 years of related global experience
  • Experience with leading and implementation of large transformational initiatives
  • Knowledge of global HR practices and procedures
  • Demonstrated experience managing remote teams
  • Experience implementing and scaling global HR operations and systems
  • Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
  • Experience with large amounts of data and in developing audit reports, metrics, and reporting mechanisms
  • Experience building technology and people operations compliance programs and processes
  • Comfortable as a hands-on manager

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources