AI Engineer, Square Conversations (New Grad)
- Full-time
- Alternate Location: San Francisco, United States
Company Description
Job Description
The Conversations team at Square builds Square Assistant -- a virtual assistant to help merchants serve their customers. Today, Square Assistant responds to customers asking for help with their appointments, including cancelations, confirmations, and conversational rescheduling of appointments; as well as, of course, answering common questions. Looking to 2021 and beyond, the team is taking on more ambitious tasks, such as allowing merchants to extend their Assistant with FAQs they write themselves, GPT research, and discovery of new automation opportunities in eCommerce, disputes, and invoices. The team itself was created in mid-2019 with the acquisition of Eloquent Labs.
You will:
- Help develop novel dialog systems within Square
- Build AI systems to handle millions of conversations
- Work with Backend, iOS, and web engineers to ship features.
- Work cross collaboratively with product managers and designers to improve and define product scope.
- Ship cutting-edge AI to businesses that traditionally haven't had access to it
Qualifications
You have:
- Experience with machine learning
- Interest in helping to help shape the mission and roadmap of a new team
- Eagerness to share your ideas, and openness to those of others
Technologies we use and teach:
- Java
- Python and PyTorch
- Natural Language Processing
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources