Design Researcher, Cash App

  • New York, NY, USA
  • Employees can work remotely
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 30 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system. 

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne. 

Interested in learning more?

Job Description

The Creative team at Cash App looks at our broader ecosystem and determines the approach in how we can build better cohesion across the product. You as a Researcher on this team will be responsible for taking a holistic perspective to drive formative research that will guide our understanding of the motivations and unmet needs of our customers. 

You will be responsible for executing research that helps improve our foundational product structure and ecosystem. Through a systematic lens, you will partner closely with our Design Systems group to anticipate how user needs will grow and change over time. Your work will be critical in helping us to define our understanding of how we can help redefine people’s relationship with their finances.
 

What You’ll Do:

  • Design and conduct studies across important product areas, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing (remote and in-person), ideation workshops, and any other methods you find impactful.

  • Embrace a mixed-methods approach to your work and partner with our data science team to balance your research with both qualitative and quantitative perspectives

  • You will ensure research is completed in a thoughtful and rigorous way, learnings are clearly communicated, and insights are used to inform product decisions.

  • Find creative ways to produce, present, and promote research findings and recommendations throughout the company, to help cultivate the voice of our customers.

Qualifications

  • At least 7 years of professional experience in applied research. This might include design research, UX research, market research, applied sciences, journalism, and others

  • Familiarity with a wide range of qualitative research methods

  • You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders

  • You’re comfortable with multitasking and adapting to an ever-evolving environment and collaborating with teams across multiple geographies and time zones.

  • Experience working in highly collaborative design teams, or other multidisciplinary teams

  • You are a self-starter with the ability to act autonomously
     


We also welcome candidates from fields other than research, for example, documentary filmmaking, journalism, planning, or marketing, so long as you demonstrate the following:

  • Sharp analytical and sense-making skills;

  • Deep experience using investigative research to uncover human truths;

  • Business and consulting savvy, with an ability to think strategically;

  • Innate curiosity, and a passion for telling compelling human stories.

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.