Product Manager, Customer Data Platform

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Customer Data Platform (CDP) is an essential team within the Automation organization that has two foci. First, building a state-of-the-art in-house CDP for collecting, unifying, and connecting customer data with applications. Second, building products and capabilities (e.g., for personalization, segmentation, data privacy management) that allow partners to easily integrate with CDP and help them use customer data to build remarkable solutions.

As the Product Manager for the Customer Data Platform, you will guide important programs from creation through execution. You will be in a unique position of having multiple teams as your core customers (Global Marketing, Product and Lifecycle Platform). You will lean on and partner with an accomplished Engineering team to ensure that our products meet customer requirements and promote Square's growth. You will need strategic thinking, execution, and superb partner management in addition to expertise in Data Infrastructure and Growth/Marketing Technology. If you're looking for the rare opportunity to improve Square's data infrastructure and Go-To-Market strategy, you will find this role compelling and rewarding.

You will: 

  • Set the vision, roadmap, and direction for the Customer Data Platform and Applications
  • Lead the planning, scoping, and prioritization of projects to achieve all of our goals
  • Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship quickly
  • Represent the team with partners and senior company leaders to align resources and prioritization
  • Promote enterprise-wide adoption of Customer Data Platform
  • Educate teams on Customer Data Platform and applications/use cases
  • Foster an environment that enables the Customer Data Platform Engineering team to build quickly while maintaining a high standard for quality

Qualifications

You have: 

  • A Bachelor's Degree, ideally in a technical discipline, or equivalent work experience
  • 5+ years of experience as a Product Manager
  • 3 years of experience building Data Infrastructure and/or CDPs
  • Knowledge of modern Data Infrastructure and related processes
  • Solid knowledge of Growth/Marketing use cases and related technologies
  • Navigated difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
  • Experience with customer empathy and experience shaping product direction and execution based on customer needs

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources