Credit Risk Analyst

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are seeking a Credit Risk Analyst to join the Square Australia team to mitigate credit risk of small businesses. Working in a new team at Square, you will have in-depth understanding of the principles of portfolio and account level credit risk management, and will analyse data using tools - to distinguish risky accounts from opportunities across many different types of businesses. You will enjoy finding creative ways to manage risk while improving client experience, and will become a Square product expert who has the opportunity to affect the product roadmap and customer experience. In this role you will report to the Operations Manager, in Melbourne Australia, and can be based anywhere in Australia.

You will:

Perform credit assessment on business loan applications for new and existing Sellers
Define, test, and implement new strategies for the prevention of loss on business loans
Monitor business loan accounts to maintain default rate within investor requirements and perform recovery tasks where necessary.
Communicate with Sellers by phone and email, including having investigative conversations
Maintain accurate up-to-date process documentation and reporting
Work with Risk, Legal, Compliance, and Finance to set policies and reduce loss
Track and report business loan performance metrics
Surface opportunities to improve tools, workflow and customer experience
Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities as required

Qualifications

You have:

Experience working at a financial institution or payment provider
Bachelor's degree or equivalent practical experience
A detective-like mentality with desire to help customers and obtain the truth
A creative and eager mindset, and enjoy finding solutions.
Interest in supporting training and development of new team members
Passion for Square's mission of economic empowerment
Optional
- Experience within commercial lending, credit operations, or credit card services
- Experience with financial analysis including reviewing financial statements
- Experience with SQL, Looker or similar business intelligence software/big data analytics platforms.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources