IT Support Specialist

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As an IT Support Specialist you will collaborate with Square employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a phone/chat based technical support desk or at a walk up support station. 

You will:

  • Answer questions and provide support for Square employees in person (later in 2021) and online (via email, Slack, and tickets).
  • Image Mac, Windows, and Linux computers and configure these computers for Square employees
  • Be hyper responsive to our Customer Success team when they encounter an issue
  • Perform small project based work to improve IT and Square systems 
  • Showcase your knowledge by training other employees on new applications, hardware, and more!

Qualifications

You have:

  • A drive to assist customers and solve their technical problems. 
  • End-user support experience for MacOS or Windows 
  • Problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over wifi and VPN
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Experience in Gsuite Administration
  • Ability to work some weekend days 
  • 1-2 years work experience in a technical support or helpdesk environment 


Even Better:

  • VOIP administration experience, especially with Amazon Connect
  • Experience troubleshooting Chrome OS
  • Experience building Windows images
  • Command-line Unix experience
  • You’ve used Atlassian products before, especially JIRA
  • Being a serious A/V geek!
  • Previous experience with Salesforce Service Cloud
  • You have a history of expanding your knowledge via technical training and certification.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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