Packaging Program Manager

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Oakland, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Packaging Program Manager to join our Hardware team. We create world-class experiences for our customers and pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space. As a Packaging Program Manager, you will own both the packaging requirements and development plans for Square Hardware Products. Your role will be cross-functional, technical, and instrumental to shipping great products for our customers.

Role Location: We want employees to reside where they feel most creative and productive. You will be part of a distributed team that works across multiple time zones, primary Pacific, Mountain and China Standard Time.

You Will:

  • Manage our packaging development process and schedule for multiple projects.
  • Partner with a variety of internal teams, including design, product, and engineering, to capture packaging requirements and strike the right balance for customer experience, design, manufacturing, quality, cost, and scheduling goals.
  • Track program risks and drive closure on engineering issues. You will also organize and host design maturity reviews and enforce project milestones.
  • Lead the structural development process, managing all validation builds and reliability testing execution
  • Oversee the creative development of content, copy, and localization that meet global product, legal, and marketing strategies.
  • Attend weekly program and executive reviews to provide updates on the current development and implementation status.
  • Be the primary contact for overall development and advocate for the best solution.
  • Manage project timelines and balance resource allocation.
  • Travel internationally to support pre-production builds and strengthen partner relationships (when it is safe to do so)


You Have:

  • 5+ years of combined experience in program management and packaging development of products
  • Experience with recycled and recyclable packaging materials, including paper substrates, corrugated and pulp trays
  • Led multi-person teams from concept to commercialization; including stage gate presentations to senior leadership
  • Experience resolving and closing technical issues
  • Flexibility to travel up to 20% of the year (when it is safe to do so)
  • Bachelor's degree in Engineering, Project Management, or related field.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources