Manager, Industry Relations & Operations

  • Melbourne, Australia
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Our mission is simple: we want to help people everywhere start, run and grow a business. We’re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline their business. Square’s powerful ecosystem of tools includes everything from accepting card payments and invoicing to e-commerce, data reporting, loyalty programs and managing inventory, locations or customers. 

Now supporting millions of businesses worldwide, Square is recognised as a leader in innovation, rated in the top 10 of Fast Company’s 2019 World’s Most Innovative Companies list. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK, Ireland and Australia

Job Description

The Payments team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and markets in a way that is cost-effective, available, scalable, secure, and forward-looking. As Manager, Industry Relations and Operations you will support one of Square's most important assets in delivering meaningful and unique value to our Sellers - our strategic operations and the industry relationships with payment networks, bank acquirers, card issuers and an ecosystem critical to Square's money movement and new product development.

You will help adapt and evolve our operations and relationships to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and agreements to program management, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate. Reporting to the Head of Payment Partnerships and Industry Relations Australia (based in Melbourne) this role can be based anywhere in Australia.

You will:

  • Support the Payments team to operationalise and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to future proof Square's business and ensure resiliency

  • Work with payment industry partners and suppliers toward scoping and implementing new features and strengthening commercial, strategic, and processing infrastructure

  • Program manage externally, driving analysis and discussion with card networks, banks, industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

  • Creatively identify new sources of information, data and industry intelligence to allow Square to optimise its increasingly diversifying landscape of industry partners

  • Partner with Counsel, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors and industry leaders to better develop Square's go to market delivery and strategy


You have:

  • Bachelor's degree and demonstrated experience working within Financial Technology or Payments with high-growth technology and small businesses

  • Desire to manage the movement of billions of dollars in a small team

  • Dexterity and appetite to straddle the roles of relationship manager, program manager, and analytics manager, interrogating new payment network rules, contract changes, and working with account managers at bank and network partners

  • Interest in lobbying for small business and technology in the payments landscape in Australia and internationally

  • Experience working with important payments industry partners such as global card networks, acquirers, payment facilitators, or debit networks

  • Interest in changing the payments landscape in Australia and globally.


  • Experience working with acquirers, industry platform providers and banks, appreciating the complexity of the vendor relationships that enable electronic payments and card processing

  • Experience working with funds disbursement methods

  • Knowledge or willingness to develop deep data analytics skills and program manage complex projects.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

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