Product Manager, Knowledge Graph Platform

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

All of Square's product services are organized into business units with their own product and engineering teams. Underneath, there's a connected platform team that supports the network. We are that platform. Through various data pipelines, we collect data from across Square's ecosystem of products. Our knowledge graph infrastructure contains 3 billion connections between 200 million entities across Square. This connected data is used across multiple teams, from getting more users onto the Square platform to feature development for statistical models. The scope of this team's work is rapidly growing and there are many opportunities for improving Square's growing global audience. We need an innovative leader, with knowledge graph experience, to guide the team's evolution in a quickly evolving business.

As a product manager, you will oversee the future of our knowledge graph infrastructure. This involves the full life-cycle from strategy to development through launching across different teams. You will collaborate with data scientists, analysts, and cross-functional teams to ensure that our solutions are scalable and reusable.

You Will:

  • Provide technical vision and strategy for building scalable knowledge graphs that are integrated throughout human and machine-driven decisions
  • Perform user research to understand workflows, customer needs, and existing solutions and experiences
  • Balance immediate stakeholder needs vs longer term vision
  • Work with the engineering manager lead a dream team of software and data engineers to build your vision
  • Set and analyze impact-based metrics for the platform to guide direction, prioritization, and measure success for the platform
  • Build software and glue between a diverse set of engineering, data science, product partners to support decisions affecting millions of dollars flowing daily through our payments and consumer systems.


  • 5+ year(s) of product management experience
  • 2+ years in a technical role, such as a Software Engineer, Data Scientist, or Product Manager on a technical product.
  • Strong customer empathy and experience shaping product direction and execution based on customer needs Experience with domains related to information retrieval, machine learning, entity resolution, natural language processing, ontology

Even Better:

  • A technical degree, such as Computer Science or Math.
  • Professional experience with machine learning.
  • Experience working with analytics practitioners in different contexts
  • Worked with A collection of Big Data tech (S3, Spark, Elasticsearch, or graph databases)
  • Experience with Cloud-based (GCP/AWS) application development
  • Experience building platforms

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources