Industry Relations and Operations Manager - EU

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As an Industry Relations Manager, you will support one of Square's most important assets in delivering meaningful and unique value to our Sellers -- our strategic operations and the industry relationships with payment networks, bank acquirers, card issuers and an ecosystem essential to Square's money movement and new product development. Reporting to the European Head of Industry Relations, you will help adapt and evolve our operations and relationships to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and agreements, program management, strategic analytics, and problem solving, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt against the dynamic landscape of the industry in which we operate.

You will:

  • Support the Payments team to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to future proof Square's business and ensure resiliency

  • Work with our payment industry partners and suppliers toward scoping and implementing new features and strengthening commercial, strategic, and processing infrastructure

  • Program manage externally, guide analysis and problem solve with card networks, banks, industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

  • Creatively identify new sources of information, data and industry intelligence to allow Square to improve its increasingly diversifying landscape of industry partners

  • Partner cross-functionally with Counsel, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors and industry leaders to better develop Square's go to market delivery and strategy

  • Experience working with an acquirer in Europe where you have been part of the operations team helping promote operational excellence

  • Interest in changing the payments landscape in Europe and globally


You have:

  • Bilingual skills with emphasis on European Languages 

  • Bachelor's degree and 6+ years of experience working within Financial Technology or Payments with high-growth, technology and small businesses

  • Innate curiosity and a desire to oversee all aspects of reliably in the movement of billions of dollars in a small, highly focused, yet broadly responsible team environment

  • Dexterity and appetite to straddle roles as relationship manager, program manager, problem solver, troubleshooter, and analytics manager, interrogating new payment network rules, contract changes, and account managers at our bank and network partners

  • Interest in lobbying for small business and technology in an ever changing payments landscape.

  • Experience working with key payments industry partners such as global card networks, acquirers, payment facilitators, alternative payments and domestic schemes

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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