Software Engineer, Account Management Automation

  • Phoenix, AZ, USA
  • Full-time
  • Alternate Location: Salt Lake City, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square’s Account Management organization works with Square’s largest and most strategic merchants to grow and retain their businesses and to deliver insights to product teams. AM Automation builds streamlined tools and machine learning solutions to optimize the efficiency and impact of the Account Management team.

As a SWE on the AM Automation team you will have the opportunity to build out a suite of first party applications that will be leveraged daily by over 100 individuals on the Account Management team. You will interface directly with product, strategy, design, and data engineering to build an optimized end-user experience from the ground up. Our goal is to build performant, first-class, user focused applications to provide the best possible experience for our Account Managers interfacing with our industry and culturally diverse merchants throughout the world! 

As a member of the team you will:

  • Design and build first party applications to optimize and drive revenue impact for the Account Management team. This will involve leveraging existing Machine Learning systems and data platforms to surface outreach recommendations and automate the routing of opportunities

  • Partner directly with product, strategy, design, data engineering, and end users to build the best user experience

  • Architect core data models that unify information from distributed sources

  • Design and build system integrations that connect the applications with cloud services, data warehouses, and 3rd party tools

  • Work closely with data science and data engineering to build bi-directional communications between end users and our backend data warehouses.

Qualifications

You have:

  • Demonstrated excellence in Java and Ruby

  • A desire to drive and be a part of the end-to-end development of user-facing engineering solutions.  

  • Experience with front-end frameworks (javascript, react, design)

  • 3+ years industry experience

  • Eagerness to see your work have direct business impact

  • A self-starter mentality with the ability to work creatively and collaboratively

  • Ability to clearly communicate designs to technical, business, and other cross-discipline audiences

Preferred Qualifications:

  • Experience working with Salesforce

  • Familiarity with data science / machine learning

  • Experience developing internal user-facing tooling

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources