Complaints Compliance Analyst

  • Oakland, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will act to support the Global Complaint Program as part of Square's Compliance organization. You will report directly with the Global Complaint Lead to develop program strategy for the Seller, CashApp and Capital complaint programs. We are looking for someone that excels at project management, analyzing data and working across the organization to implement innovative solutions.

You will:

  • Support initiatives across Square by partnering with business teams to implement program strategy and assist with program management
  • Work independently to assist and manage special projects defined by the Global Complaints Program Manager and the Corporate Compliance organization
  • Evaluate compliance reporting by collecting, reviewing, and storing accurate and verifiable information. Will flag complaint or consumer trends or insights
  • Support partner relationships and programs by working with partners, Counsel, Compliance and developing documentation for audit, exam or regulatory agencies
  • Absorb complex compliance issues or requirements and work with partners to implement solutions
  • Review and help prepare Governance documents, including policies and procedures, about Global Complaint Program


You have: 

  • 2+ years of experience in program or project management
  • Experience in Compliance or Audit or in the financial services industry
  • 4-year undergraduate degree Bachelor's Degree
  • Experience working across different teams in the organization; building relationships with business leads, financial institution partners, and regulators

Even Better:

  • Experience conducting database queries, managing multifaceted projects
  • Interest in emerging trends in the regulatory environment, specifically consumer protection laws and regulations
  • Interest in developing new strategies

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources