Product Manager, Customer Directory CRM

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Product Manager at Square for Square Customer Directory CRM, you will lead product development for Square's mobile and web-based CRM applications used by millions of Square sellers. You will report to and work with the Customer Directory Product Lead, and will partner with other product and functional leads, and general managers responsible for multiple Square products. Additionally, you will work with engineers, designers, user researchers, marketers, product analysts, and other team members within the organization to launch new customer data analytics, reporting, and management capabilities. Your work will be focused on helping sellers (from large sellers including multinational brands and stadiums, to micro-sellers and entrepreneurs including the coffee shop or wine bar down the street) better understand their customers through data and to create more personalized and cohesive omni- channel experiences. You'll also build buyer-facing experiences to help consumers to build a closer relationship with Square sellers and get more value out of transacting in the Square ecosystem. 

You will: 

  • Identify market opportunities, build business cases, and establish the product vision for the Customer Directory CRM application, responsible for web and mobile experiences
  • Determine, document, and communicate goals, product requirements, and constraints for product initiatives and releases
  • Have an understanding and empathy for Square Sellers and Square buyers (i.e consumers), with a passion for improving both the Seller and Buyer experience
  • Create and drive a product road-map, promote it across the organization, and execute initiatives from ideation through execution. Represent the team and Directory product with stakeholders and senior company leaders to align resources and prioritization
  • Collaborate cross-functionally with product designers, analysts, marketers, and engineers to bring new solutions to market through the entire product development lifecycle from ideation to delivery


You have: 

  • 3+ years of product management experience or related/equivalent experience
  • 2+ years of experience delivering B2B products, ideally SaaS
  • Experience shipping and iterating on growing products that required partnering across multiple teams 
  • Operate at a strategic level and dive deep into the details and technical complexity with ease
  • Obsessive about design and user experience, both for business and consumer users
  • Product vision, founded in a metrics-driven approach that uses data and experimentation to guide decisions and strategy

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources