KYC Operations Program Manager, Cash App

  • St. Louis, MO
  • Full-time
  • Alternate Location: Atlanta, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a KYC Operations Program Manager to join Square and support the continued build of our Cash App KYC Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by developing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will report to our Compliance team and support the KYC operations team by contributing to the design and effectiveness of preventative measures to ensure detection and ongoing review as part of the KYC program. You will work with Compliance Leads and other relevant partners to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You will:

  • Evaluate current operational processes and procedures to ensure compliance with applicable laws, regulations and industry best practices
  • Evaluate BSA/AML CDD and EDD requirements for all products or features
  • Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
  • Make recommendations for and help implement process improvements and procedure updates for the KYC team
  • Draft and maintain relevant documentation and content for changes to the program observing regulatory updates, new products, and overall Compliance team policies and procedures
  • Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and stakeholders
  • Stay informed of regulatory developments, industry trends and Square road maps to guide decisions


You have:

  • 2+ years as a project or program manager with direct experience in BSA/AML compliance and crypto or 5+ years in relevant KYC role
  • A metrics-driven approach to create substantiated solutions
  • Knowledge in BSA/AML regulations, risks and typologies
  • Experience in Cryptocurrency regulations

Even Better:

  • Relevant industry certifications (CAMS, CFE, CFCS, and CRCM)
  • Experience with Analytics tools and Looker or Tableau

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources