Business Operations Lead
- Full-time
- Alternate Location: Atlanta, United States
Company Description
Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
Job Description
The Business Operations role will be responsible for the analytics, strategy and process improvements to scale the Payroll business. You will evaluate our operations, develop data-driven insights and program manage high impact cross-team projects. You will support the General Manager and functional leads with helping Square Payroll maintain remarkable efficiency and quality as we grow.
We are looking for an experienced operations or consulting professional who can also play a generalist role on our team, taking responsibility across all operational components of our business. You have a keen attention to detail, strong critical thinking and analytical skills and know how to grow operations teams efficiently using automation and process improvements.
You will:
- Develop the dashboards, reporting frameworks and top metrics that help us make better decisions and improve the efficiency and accuracy of our operations
- Identify and lead projects to improve the efficiency and quality of our operations through automation, enhancing our internal tools and process improvements. Work across diverse functions including operations, customer success, risk, sales, product, design and engineering to drive results.
- Oversee documentation for operational processes, deeply understanding the business objective, process, tools, data, exceptions and opportunities for improvement.
Qualifications
You have:
- 5+ years of analytical experience in business operations, analytics or consulting or a Masters degree in a related discipline and at least 2 years of experience
- Mastery of data, analytics and visualization technologies: Looker or equivalent, Snowflake SQL or equivalent
- Background in Product Management, Operations or consulting at a tech company
- Critical thinking, strong decision making abilities & attention to detail
- Excellent written and verbal communication skills
- Passion for operational excellence and building tools and processes that deliver a high quality experience for our customers
- Able to quickly become an expert in complex topics like payroll, risk and operations
- Natural curiosity to understand and resolve complex problems involving large amounts of data
- Experience coordinating tasks across multiple teams
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources