Learning Consultant, Cash App

Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

What does the Learning & Development team do?

We’re here to support the Customer Success, Risk Operations and Risk Management teams as they grow and expand their reach across the business! The Learning & Development team ensures that all of our Cash App team members are equipped with the knowledge and skills they need in order to be successful in their roles on a continual basis, as well as provide opportunities for further career growth and development. Our focus areas include: new hire on-boarding, continuing education, professional development, coaching and performance consulting.

In this role, you will be focused on consulting with a variety of business team members including internal customers and stakeholders to determine specific learning needs and opportunities. This may include designing, delivering and measuring the impact of learning and development programs that drive performance improvement across the Customer Operations teams. There are a broad range of opportunities including soft skills development, building product knowledge, workflow efficiency and targeting behaviors that will have the greatest impact on performance. It’s demanding, but incredibly rewarding!

This position is located in St Louis, Portland or Philadelphia.

What you’ll do:

Conduct full scale needs assessment with business stakeholders and internal customers to determine and define appropriate learning interventions.
Enable members of the business to build and execute tailored learning solutions to meet highly specialized needs.
Identify and target performance improvement opportunities and measure the impact of learning programs through data analysis.
Guide the business in prioritizing and developing learning solutions that support and align with organizational strategic priorities.
Design and execute on a continued development strategy that enables the long term success of the Customer Operations teams.
Optimize the customer experience by developing programs to support the soft skills and technical knowledge of Customer Success and Risk Operations Advocates.
Design and facilitate learning programs that achieve defined learning outcomes.
Partner with other members of the L&D team to deliver cross-functional training programs.

Qualifications

BA/BS degree in education, instructional design, learning and development or its equivalent.
4+ years of experience in Learning and Development in a business setting.
A deep understanding of and experience in adult learning theory, performance analysis, training facilitation and instructional design.
Strong public speaking, teaching and coaching skills with a desire to see others succeed.
An ability to work autonomously and within a highly dynamic and ambiguous environment.
Experience working with content authoring tools.
An analytical, data-focused mindset with a track record of success in a metrics-driven environment.
A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.
Ability to travel up to 30% of the time.

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.