Learning Operations Specialist, Cash App

  • Full-time
  • Alternate Location: St. Louis, United States

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

We are seeking a Learning & Development Operations Specialist to support our growing team at Cash App. You will be instrumental in supporting the operations of the Learning & Development team with a strong focus on New Hire Learning, Employee Onboarding, Learning Calendar management, reporting and data. 

The ideal candidate is one who is interested in making a significant impact in one of the most valued and visible groups in the company and excels in a fast-paced, high engagement environment with extraordinary desire to innovate. You are passionate about process, operations, and logistics and you thrive by creating structure in a highly ambiguous environment. By supporting operations for the Learning & Development team, you will be on the front line working closely with Program Managers, leaders, and trusted operational partners to execute and scale on highly visible programs. 

You Will:

  • Identify opportunities to optimize and make scalable process improvement to L&D operations 

  • Own the operations for CCO New Hire Programs and discipline-specific onboarding programs, including scheduling, reporting, communications, automation, and tracking

  • Establish standardized program reporting to deliver insights to program managers and internal customers

  • Provide LMS support including learning path creation, rostering, course additions/deletions and report compilation and distribution

  • Support logistics, coordination, and implementation of CCO Learning Program communications

  • Coordinate special event logistics as needed

  • Provide project management support across CCO

Qualifications

  • BA/BS degree in education, instructional design, learning and development or its equivalent.

  • 4+ years of experience in Learning and Development in a business setting.

  • A deep understanding of and experience in adult learning theory, performance analysis, training facilitation and instructional design.

  • Strong public speaking, teaching and coaching skills with a desire to see others succeed.

  • An ability to work autonomously and within a highly dynamic and ambiguous environment.

  • Experience working with content authoring tools.

  • An analytical, data-focused mindset with a track record of success in a metrics-driven environment.

  • A proactive nature and a high degree of motivation to go above and beyond.

  • A creative approach to problem solving.  

  • A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.

  • Ability to travel up to 30% of the time.

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.
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