Data Scientist, Account Management Automation
- Full-time
Company Description
Job Description
Square’s Account Management organization works with Square’s largest and most strategic merchants to grow and retain their businesses and to deliver insights to product teams. AM Automation builds automation and machine learning solutions to optimize the efficiency and impact of the Account Management team.
As a Data Scientist on the AM Automation team, you will use engineering, analytics, and machine learning to drive insights and decision-making for the Account Management organization. You will partner closely with strategy and business partners to design experimentation, and measure lift of different areas within the program. You will also deliver insights from activity and call transcript data across hundreds of thousands of interactions to derive scalable insights that will drive product development across Square.
You will:
Design and implement measurement methodologies to rigorously evaluate the revenue lift attributable to Account Management programs
Apply descriptive and predictive analytics to help drive insights and business decisions
Apply a diverse set of tactics such as statistics, quantitative reasoning, and machine learning to research and produce insights
Partner closely with cross-functional teams spanning Finance, Strategy, Data Engineering, and Business
Deeply understand the Account Management data ecosystem, and apply data science to support the growth of the organization
Communicate analysis and decisions to high-level stakeholders and executives in verbal, visual, and written formats
Qualifications
You have:
3+ years of analytics and data science experience or equivalent
Experience with designing and executing A/B tests and familiarity with a range of lift and impact methodologies
Experience applying both statistical and machine-learning techniques to solve practical product problems such as predicting churn, LTV, cross-selling, and clustering user archetypes
Strong written and verbal communication skills and ability to build relationships and influence across the organization
Proven ability to facilitate cross-functional projects that depend on the contributions of others in a variety of disciplines
Fluency with data warehouse design practices, analytics, and visualization technologies (we use SQL, Looker, and Python)
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources