Risk Operations Specialist, ATO

  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a motivated individual to join the Risk Operations Team. As a Risk Operations Specialist you will help manage the processes and controls used to prevent, detect and mitigate fraudulent Account Takeover activity on Square's platform while balancing a seamless customer experience. This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. You will be asked to work non-traditional shifts, including weekends & holidays.

You will:

  • Participate in the creation and implementation of a robust and scalable fraud preventative solutions for Account Takeover.

  • Monitor numerous real-time queues and review high-risk activity, requiring demonstrated decision-making and critical thinking skills across multiple Square products.

  • Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision

  • Contribute to the development and safeguarding of our payment ecosystem across multiple products and services offered by Square

  • Foster a culture of collaboration, speed, and innovation and a fun work environment, while elevating the quality and caliber of our controls

  • Work with Risk teams on developing fraud risk management strategies that reduce false positives, improve seller experience, and support the response to latest fraud risks and schemes.

Qualifications

  • Experience conducting investigations by gathering sensitive data-points, identifying patterns through multiple high-risk signal detection

  • Flexibility to adapt and able to manage multiple assignments while working independently

  • Strong knowledge of Fraud vectors including prevention techniques

  • Requires shift-work, including weekends, non-business hours and holidays

  • Experience: 3+ years in a risk related role required which includes customer support

  • Bachelor's degree preferred (B.A. or B.S) in Criminology, psychology, Quantitative field or equivalent experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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