Software Engineer, Lifecycle Help
- San Francisco, CA, USA
- Employees can work remotely
- Position open to remote: Yes
- Current Square Employee?: Apply via go/jobs with your Square email.
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Merchants engage with the Lifecycle Help Team to provide them the right solutions at the right time to ensure they continue to be successful with their business.
As a software engineer on this team, you'll be a part of evolving our support products for Square's millions of merchants. We leverage experimentation, personalization, recommendation relevancy, and more to ensure that we route sellers to the right help experiences at the right time according to their unique needs. We must do this with technical sustainability and scale in mind for our merchants and teams at Square to benefit from our work.
Work and build the self-service help platform through various applications
Collaborate with and support stakeholder teams that make use of the platform
Identify and explore ways to improve application architecture, testing, and build pipeline
Continually seek to optimize and improve the seller experience
You’ll need to:
Be proficient in building web apps and large-scale applications
Develop product infrastructure and web services
Work in a collaborative environment and partner with other cross-disciplinary teams to achieve optimal results.
Technologies we use and teach:
Ruby on Rails
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.