Risk Management Investigations Lead, Cash App

  • Atlanta, GA, USA
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

Leading a core function in our specialized Risk Management team you will gather, assess, explore and scrutinize patterns, data and signals to identify and mitigate high-risk activity across our platform. We need an experienced leader to support and drive our investigations effort supporting the Risk Management team, which is responsible for the most complex processes, pattern recognition and analytical work in the Risk organization.

As the Risk Investigations Lead, you will leverage your deep fraud and risk understanding skills to drive efficiency and effectiveness. You will partner every day and with the Risk Analysts and and Data Science teams to build better risk ML models and protect customers and the Cash platform, brand and reputation. You will also partner with many organizations across the business, like product, engineering, finance, and operations to understand potential areas of abuse or fraudulent behaviors and investigate them.  In this role, you will drive innovation and influence Cash App’s global risk roadmap, programs, and processes.

The ideal candidate possesses exceptional deep analytical and investigatory skill and has proven mastery of broad effective communication with cross-functional partners and strong problem-solving capabilities. This role requires a bias toward taking action in a fast-paced environment and deep experience with risk and fraud vectors across banking, peer to peer payments, cryptocurrency, investing, lending and other key financial services functions.  Our ideal candidate also understands the role of ML models and their continued validation and improvement in managing risk at scale and has worked with Data Science teams in the past. 

Essential Functions & Responsibilities

  • Using deep analytical talent, identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices

  • Build the investigations framework to support frequent model iteration and validation efforts and communicate feedback to cross-functional business partners

  • Diagnose problems, recognize known and emerging fraud and abuse patterns and develop compelling, data-driven recommendations and monitor results 

  • Deep dive into and resolve fraud issues that require a high level of attention to detail that include financial costs and articulation of trade-offs and false positive risks 

  • Showcase strong time-management skills to maintain or exceed expected daily workloads, lead the team by example, and consistently maintaining overall defined Service Level Agreements

  • Provide ongoing improvements to investigation approaches and development of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation

  • Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls 

  • Identify, document, and follow-up with team members on product bugs and feature enhancements 

  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including recommending tooling and data improvements to increase investigations efficacy 

  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls

  • Build and execute on short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity

Qualifications

  • Demonstrated depth of knowledge in the realm of financial services, across banking, P2P, ACH, Remote Deposit Capture, cryptocurrency, lending, investing, etc.

  • Five or more years of leadership experience managing a team of high performing fraud or risk management investigators and analysts

  • Show strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches

  • Understand, implement and lead with authority around the three lines of defense in risk management as part of our overall framework 

  • Demonstrate flexibility to adapt and able to manage multiple assignments while working independently

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • Excellent analytical and problem-solving skills, excellent spreadsheet and word processing experience; 

  • Demonstrable experience querying and manipulating data through SQL 

  • Experience with designing and creating data visualizations (e.g. Tableau, Looker)

  • Experience using statistics to solve complex business problems

  • Flexible work schedule with the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs

Education*

  • Bachelor's degree required

  • Experience: 5+ years in risk leadership related role required

  • CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) preferred

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.