Product Manager, Lifecycle Help

Full-time

Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As the Product Manager for Lifecycle Help, you will develop the strategy, set the roadmap, and define the requirements — in collaboration with design, engineering, and analytics — to equip sellers with the information they need to keep their businesses running. This includes improving our Support Center experience, solving new challenges across contact channels, and ensuring the high-availability of the tools our merchants rely on to serve their customers.

Qualifications

You might be a fit if:

You want to help business owners in their moments of greatest uncertainty
You can focus and rally a team on the highest priority problem to solve
You can build consensus with a diverse group of stakeholders
You want to challenge what a support experience can be
You are ready to roll up your sleeves wherever needed
You can write with brevity and clarity
You have at least 3 years of experience in product management

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources