Engineering Manager, Customer Connections Engineering

  • St. Louis, MO, USA
  • Full-time
  • Alternate Location: Salt Lake City, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Team Description

The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Customer Connections Engineering is an essential team within the Automation organization that helps scale and optimize the Customer Success and Account Management organizations through development of intelligent tools and integrations of data, services and third-party tools. We are a rapidly growing engineering team that makes a significant impact both on hundreds of team-members in human powered channels as well as our existing sellers. 

Job Description

We are looking for an experienced technology leader (just like you!) to lead scaling automation and efficiency-generating solutions, help develop and drive our technical vision, and further expand the team of accomplished engineers. You will use your Engineering leadership and experience with automating and enhancing human-powered functions to make a holistic impact on Square and provide important capabilities to grow and provide excellent service to our seller base.

You will:

  • Become the expert in automating and enhancing human-powered functions (Customer Success and Account Management); understand the landscape of data, services and tools

  • Guide long-term thinking and innovation in an ambiguous and rapidly-changing space

  • Translate technology learning between human-powered channels to accelerate their growth and efficiency

  • Collaborate with product management, senior leadership, and your peers, to develop the strategy for the future connections with customers; reporting to the Automation Lead for Square

  • Hire and develop software engineers, helping them grow and support the roadmap 

  • Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and self-accountability

Qualifications

You have:

  • 6+ years of engineering experience (or equivalent)

  • 2+ years of experience managing a team of experienced engineers

  • Experience with the tools that power automation of human-powered channels such as CRM/Salesforce, messaging platforms, omnisearch, customer routing, workforce management, telecommunications, and chatbots.

  • Experience with development of web applications and working cross functionally with designers, product managers

Technologies we use and teach:

  • Ruby/Rails, Go, Java

  • Ember, React

  • RPC, REST APIs, Protobuf

  • MySQL, Elasticsearch

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources