Operations Program Management Lead, Customer Success

  • Atlanta, GA
  • Full-time
  • Alternate Location: St. Louis, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both quality of output and cost efficiency of the global organization, while also ensuring execution of essential strategic projects for the growing Customer Success team. As a Program Manager in Customer Success Operations, you'll work cross functionally — with other Operations teams, with the broader Customer Success organization, and beyond — to plan and build towards the global vision of CS.

You Will:

  • Manage a team of Operations Program Managers who are responsible for delivering on CS's largest opportunities for improved efficiency and quality of service. You'll play a large part in ensuring timely and smooth delivery of our global vision and strategy.
  • Refine and implement the proper governance and operating processes to establish CS as a well-oiled project management machine.
  • Provide leadership oversight to ensure that – across all of the various initiatives we’re working on throughout the organization – we are prioritizing our work and resources effectively, measuring impact, and delivering results.

Qualifications

  • 6+ years of project or program management experience; at least one year of experience building and managing a team
  • Experience managing a project management office (PMO) – the ability to define and run a governance model across various cross-functional stakeholders.
  • Excellent presentation skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea, or overall project/program status.
  • A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work.
  • Experience with Asana and Jira is not necessary, but a plus!

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources