Incident Response Manager

  • Oakland, CA, USA
  • Employees can work remotely
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Incident Response Manager will work with both Counsel and Engineering at Square. The role requires an in-depth understanding of the technical architecture at Square, privacy principles, and incident response to represent the interests of Privacy Counsel during potential data security event triage. Additionally, you will work with Information Security and product teams to improve awareness and training on how to mitigate and respond to incidents. You will report to the company Business Continuity Manager as part of Privacy Counsel.

You will:

  • Respond to data security incidents involving PII that require coordination between Information Security, Product teams, Business Continuity, Privacy Counsel, and if necessary the corporate Incident Response Team (IRT)

  • Document potential incidents, track action items following a post mortem, and identify thematic areas for privacy protection improvement

  • Design and conduct exercises to assure readiness from product teams.

  • Work to identify areas where exercise testing may be improved through process or self-service solutions and work with teams to implement those solutions

  • Assess the incident response procedures and readiness of new teams

  • Have a basic understanding of privacy regulation and best practices such as:

    • GDPR

    • CCPA

    • NIST Standard for Security Incidents

Qualifications

You have:

  • A passion for Square and our customers with an understanding of our business

  • A BA/BS

  • 2+ years of experience in Incident Response working at a technology-based company

  • Excellent communication and organizational skills with an eye towards metrics and reporting

  • An understanding of best practices with a focus on privacy

Even better:

  • You have a background in information security or engineering

  • Experience working with international teams

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources