Product Manager, Square for Retail

  • New York, NY
  • Employees can work remotely
  • Full-time
  • Alternate Location: Atlanta, United States
  • Position open to remote: Yes
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Product Manager on the Machine Learning squad within Square for Retail, you will promote impact for small businesses across the world using our platform to start and grow their business. Our approach at Square is both customer-focused and data-driven. You will establish the product strategy for product features powered by ML models, coordinating and completing projects, and optimizing our customers' experience. You will also work with designers, engineers, analysts, marketers, and other team members within the organization to ensure that our product reaches customers and provides a remarkable, delightful experience.

You will: 

  • Own the user experience for Retail products and features powered by ML models across multiple platforms
  • Develop industry-leading products across desktop, mobile, and native platforms that uniquely serve Square's customers
  • Create the product roadmap for Square for Retail and implement the delivery timelines for the work required to increase growth, experience, and health
  • Work with our leadership team and leaders across verticals (Payments, Point of Sale, Capital), and organizations (Product, Marketing, Sales, Customer Success, Partnerships) to grow our active Square for Retail user base
  • Operate and build partnership across the company in delivering excellent products and services
  • Influence partners throughout Square to align intent, resources, and prioritization
  • Collaborate with your product development team to achieve personal and team goals

Qualifications

You have:

  • Customer empathy and experience shaping product direction and execution based on customer needs
  • Experience working with data-centric teams required and experience with machine learning models is helpful but not required
  • Experience driving important strategies that shaped the investment portfolio of an organization
  • Experience guiding growth projects that require deeper data analysis (DAU/MAU/LTV are terms and measurements you are drawn to) and working through seams and removing friction
  • Navigated product scale challenges in a high-growth environment
  • Managed a team of software engineers
  • Developed industry-leading products that have gained a followership and product loyalty
  • At least 5 years of experience, 3 years working in Product

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources