Analytics Program Manager, Marketing Technology

  • Washington, DC
  • Employees can work remotely
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Marketing Technology (MarTech) is an essential team within the Automation organization and is focused on making growth and analytics more effective and efficient. MarTech binds the tools, technology, data, and individual team initiatives across Square to grow the entire ecosystem.

As our Analytics Program Manager, you will develop and scale Square's self-serve analytics program, using your program leadership and expertise in analytics tools to empower anyone (regardless of discipline) to leverage Square's data. You will educate teams on the tools in our analytics stack and determine which tool is best suited for their individual needs. This includes funnel reporting, audience segmentation, and event-driven automations through our Customer Data Platform.

You will:

  • Collaborate with Product Management, senior leadership, and your peers to develop the strategy for the future of analytics at Square
  • Onboard new teams and individuals to our analytics, segmentation, and Customer Data Platform tools
  • Oversee the governance of Square's analytics program in partnership with key stakeholders
  • Coordinate initial trainings and continuing education sessions with our partners
  • Manage data availability within our CDP, identifying gaps and resolving them
  • Gather requirements for measurement and marketing automation projects and partner with teams to guide implementation
  • Increase adoption of self-serve tools by developing efficient processes, reusable templates, and automating wherever possible
  • Develop a center-of-excellence to allow the analytics program to scale responsibly
  • Champion the importance of data quality, consistency and availability across the team

Qualifications

You have:
  • 5+ years of analytics experience, preferably at a startup
  • 2+ years leading and growing a company-wide program with multiple stakeholders
  • Expertise in building, running, and automating reporting
  • Experience with tools that power marketing automation, experimentation, personalization, attribution, and analytics (Amplitude, Customer Data Platforms, Snowflake)
  • Understanding of API navigation, databases, system architecture, and other technical concepts
  • Experience with Amplitude a bonus
  • Product Management or Growth Marketing experience a bonus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources