Learning Specialist, Cash App
- St. Louis, MO, USA
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
In this role, you will be primarily focused on facilitating new hire training and supporting learning and development opportunities that drive performance improvement across the Cash App Customer Success team. As a Training Specialist, you’ll be setting up new Customer Success Advocates for success by facilitating and managing the logistics of new hire training, coaching new hires through their first 3 months on the job, constantly iterating on current training programs to drive improvement, and working closely with other teams and leaders on a variety of development projects.
As a member of the Cash App Learning Specialist Team, your primary responsibilities will be delivering, maintaining and improving our new hire onboarding curriculum. Your role also involves a variety of other Learning & Development tasks such as developing content, upskilling tenured employees and collaborating closely with operations leaders and other cross-functional teams.
The ideal candidate is a self-motivated team player with a strong sense of ownership and a "get things done" attitude. You’re effective at managing multiple projects at once, very detail-oriented and organized, like to be busy and productive, learn quickly, and have a track record of being adaptable in a fluid, high-growth environment.
Deliver new hire training to Cash App and Business Partner Advocates
Provide real time coaching to Advocates to improve performance and shorten ramp up timelines
Create, update and curate training content as needed
Organize and arrange all back end logistics associated with the new hire training program
Provide qualitative and quantitative feedback to Customer Success Leaders regarding new hire performance
Engage shared service partners as needed to deliver select training modules (Quality Assurance, Risk Operations, etc.)
Project manage select L&D initiatives projects so they are delivered on-time and within scope
Contribute to L&D projects by doing research around best practices
Support content development, content design, and facilitate L&D course offerings when needed
BA/ BS degree or 3+ years practical experience in a Learning and Development role
2+ years managing organizational projects and programs
2+ years formal facilitation experience in both classroom and virtual environments
Understanding of Adult Learning Theory and experience developing learning content
A track-record of success displaying a flexible, adaptable and solutions-oriented mindset in the face of opportunity
Proven ability to work autonomously and amidst ambiguity
Attention to detail, strong follow up skills and a proactive approach to getting the job done
Competence with performance coaching and feedback delivery
Capacity to balance competing priorities in a fast-paced environment
Ability to travel up to 25% of the time
A degree in adult learning, organizational development, organizational behavior, industrial-organizational psychology, human resources, or equivalent
Instructional Design experience
Experience leveraging technology in the classroom
Insight into project management, stakeholder management and results tracking methods
Exposure to Learning Management Systems
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.