Technical Program Manager, Orders

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Position open to remote: Yes
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Orders team oversees the platform that powers all sales and order management at Square. We are also responsible for the order management, fulfillment, and checkout experiences on the mobile and web point of sale solutions. As a Technical Program Manager, you will guide the planning and delivery of our product portfolio from vision to launch. You will lead both consumer and business facing projects — promoting alignment, communication, and execution between partners such as engineering, product management, design, analytics, and product marketing.

You will:
  • Oversee successful coordination of major product initiatives
  • Guide strategic planning by partnering with design, user research, product, analytics, and engineering to develop program plans, dependency identifications, and resourcing plans
  • Manage alignment meetings for project kick offs, weekly check-ins, and testing
  • Improve product delivery, execution, and processes
  • Establish and implement adoption of program frameworks, tools, and best practices
  • Lead post program analysis to guide future programs
  • Identify challenges and risks, working with a cross-functional team to address and mitigate them
  • Communicate plans, status, risks and mitigations to the broader team
  • Establish processes that are appropriate and scalable

Qualifications

You have:
  • 8+ years of program management experience in software/web development organizations
  • Direct experience managing cross-functional teams and projects
  • Solid cross-platform (web/mobile/server) technical experience
  • Experience working on products with developer facing interfaces (i.e. APIs and SDKs)
  • Experience creating and implementing process/operational improvements across diverse teams and disciplines

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources