Team Lead, Operations Program Management

  • San Francisco, CA
  • Full-time
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Hardware team is looking for a full time employee to lead the Operations Program Management team. You will lead direct reports through the entire product life cycle which focuses on both NPI and Sustaining. You will work closely with the Factory, Engineering, Product, Supply & Demand, and Biz Ops teams to manage supply, product, process, and contract manufacturer issues. 

You will be a part of a team distributed across the US and Shenzhen, China. The majority of the team is based in the Pacific Time Zone, but that is not a requirement for the role.

The Hardware Operations Program Manager Lead is responsible for managing the team of Square Hardware OPMs responsible for execution of NPI and Sustaining programs through the product life cycle. As the Lead of the Hardware OPM team, you will manage a group of experienced and technical OPMs who drive project schedules, factory readiness activities, and supply chain management efforts. The Hardware OPM Lead will mentor and guide the team through operational challenges, and will use supply chain and manufacturing expertise to help drive decisions and set processes to sustain the business at scale.

You Will:

  • Lead a team (2-5) of Hardware Operations Program Managers (OPM) and Coordinators (OPC) to manage NPI and Sustaining efforts with a focus on product supply
  • Be accountable for resource allocation and program support across Square's Hardware portfolio
  • Support team coverage as needed - includes taking ownership of individual contributions as a lead when resource constrained
  • Build strong working relationships with in-region counterparts to support the team across various time zones
  • Promote best practices for development and implementation
  • Foster a culture of informed risk-taking and collaborative problem-solving
  • Provide career development opportunities to the team
  • Partner with Leads across Square Hardware disciplines (i.e. HW/SW Engineering, Product Marketing, Materials, Quality, Supply & Demand, Biz Ops) to improve the Square Hardware development process
  • Build relationships outside of Square Hardware (i.e. Contract Manufacturers, Finance partners
     

Qualifications

You Have:

  • A Bachelor's degree with 8+ years of related experience in program management and factory operations/manufacturing
  • 3+ years of team leadership experience
  • Experience working with contract manufacturers and counterparts in multiple regions/time zones
  • Budget management experience
  • Solid presentation skills
  • Ability to travel internationally to visit suppliers
     

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources