Platform Product Manager
- San Francisco, CA, USA
- Position open to remote: Yes
- Current Square Employee?: Apply via go/jobs with your Square email.
Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 36 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
Cash Cloud Platform is the underpinning of all of Cash App’s products. We build our platform atop AWS, lean heavily on best of breed open source infrastructure like Kubernetes, Istio, Envoy, Kafka, Flink, Prometheus, MySQL, and TiDB to deliver a world-class platform that is reliable, scalable, and a joy for Cash’s engineers to use, to ship product features rapidly while balancing all the rigor and security expected from a financial platform. We think of the Platform as a product in its own right, where all of Cash Engineering are our customers.
We are looking for a Platform Product Manager with an engineering background, to help us hone our customer-centric thinking and work closely with internal stakeholders to ensure we provide the best possible platform for our engineers.
Ideation: Work closely with Cloud Platform engineers and engineering managers to promote the most relevant ideas into features
Roadmapping: Work closely with Product Engineering (our “customers”) and Cloud Platform engineers and engineering managers to plan and prioritize what, and when, the platform teams will deliver
Features: Understand Product Engineering needs by conducting surveys, interviews, and other information-gathering exercises
Vision: Work closely with Cloud Platform engineers and engineering managers to define product vision for the organisation
Rollouts: Work with Product Engineering and Cloud Platform engineers and engineering managers to conduct rollouts to deliver a complete customer experience, including scheduling office hours and communicating rollout progress
Understand success: Work with Product Engineering to measure levels of satisfaction, work with Cloud Platform engineers and engineering managers to define and set SLIs and SLOs, and hold engineering teams accountable to SLOs and delivery
Evangelization: Socialize Cloud Platform’s work with Product Engineering teams to drive adoption
Working with vendors: Participate in vendor selection and evaluation
10+ years of experience, an engineering background is preferred
A humble and scrappy get-it-done mindset
Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
Experience working with engineers as customers, either in developer tools, APIs, or infrastructure products
Good understanding of Cloud infrastructure, preferably AWS
Excellent communication, organizational and leadership skills; ability to inspire team members
Experience with the common challenges in cross-functional working groups, including balancing competing demands and priorities
Strong customer empathy and experience shaping product direction and execution based on customer needs
Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities
Experience working within a distributed team
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.