Enterprise Account Manager
- New York, NY
- Position open to remote: No
- Current Square Employee?: Apply via go/jobs with your Square email.
The Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the enterprise space. New York City is an up-start office for Account Management, so you will be a founding member of the team in this market.
You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.
The ideal candidate will have worked with enterprise account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.
**This role requires living/working within the NYC area**
Please indicate in your cover letter if you are open to relocation to NYC
Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations
Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
Partner with enterprise sales colleagues to establish and grow newly on-boarded, high-value customers
Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making
Identify patterns of success resulting from repeatable solutions in which you will partner with Sales peers to improve market development
Seek for opportunities to remove roadblocks and establish new processes for this start-up within Square
8+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
Strong experience with technical solutions
Experience achieving revenue metric goals
In-depth experience collaborating internally with partners on complex deals or partnerships
Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
Formal training in a consultative sales methodology (Sandler, Spin, or similar), a computer science degree, or experience as a solutions engineer
Experience supporting go-to-market efforts for new products
A passion for technology
Bachelor's Degree or higher
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources