Localization Program Manager

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Globalization team helps to bring Square products and services to the world. Our goal is to leverage our success in the US and provide creative, simple, unique, and localized experiences to our international customers. You will help us shape the Square message with maximum local relevance, amplifying our brand and products experience in key markets around the globe.

You Will:
  • Build the end-to-end process for localization requests, managing schedules while filtering priorities and degree of engagement per project
  • Engage and build relationships with cross-functional teams (Product, Engineering, Marketing, Customer Success, in-country Marketing teams) to ensure localization requirements are implemented and the localization processes are well understood
  • Oversee and troubleshoot localization projects and tasks for multiple locales/languages across a variety of deliverables
  • Manage external linguists and LSPs to tailor efficient localization processes including translation, localization and LQA tasks to meet our internal partners needs
  • Promote localization best practices and ensure both external and internal partners compliance
  • Identify requirements and prioritize critical deliverables and articulate status updates to different audiences

Qualifications

You have:
  • 5+ years of experience in Localization project management, including vendor management
  • Familiarity with Marketing transcreation and Product/Website localization processes
  • Experience with globalization management systems, content management systems, video localization tools and LQA testing methodologies.
  • Familiarity with internationalization standards
  • Experience communicating with technical and nontechnical stakeholders
  • Native fluency in at least one language besides English (two or more a bonus)
  • Passionate and knowledgeable about globalizing software and hardware
  • BS/BA in related field

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources