Enterprise Account Manager

  • New York, NY
  • Full-time
  • Position open to remote: No
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the enterprise space. New York City is an up-start office for Account Management, so you will be a founding member of the team in this market.


You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.


The ideal candidate will have worked with enterprise account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.


**This role requires living/working within the NYC area** 

Please indicate in your cover letter if you are open to relocation to NYC


You Will:


  • Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations

  • Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management

  • Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities

  • Partner with enterprise sales colleagues to establish and grow newly on-boarded, high-value customers

  • Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making

  • Identify patterns of success resulting from repeatable solutions in which you will partner with Sales peers to improve market development

  • Seek for opportunities to remove roadblocks and establish new processes for this start-up within Square



You have:

  • 8+ years experience in enterprise level account management, business development, consulting, partnerships, sales or sales engineering focused on technical products

  • Strong experience with technical solutions

  • Experience achieving revenue metric goals

  • In-depth experience collaborating internally with partners on complex deals or partnerships

  • Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties

  • Formal training in a consultative sales methodology (Sandler, Spin, or similar), a computer science degree, or experience as a solutions engineer

  • Experience supporting go-to-market efforts for new products

  • A passion for technology

  • Bachelor's Degree or higher

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources