Senior Data Analyst, Point of Sale & Customers

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Point of Sale & Customers product org (aka, CPOS) is responsible for a portfolio of software offerings for small business owners, including the flagship Square Point of Sale, as well as add-on products that can be customized to each business owner's needs, such as Team Management and Gift Cards. The Data Science and Analytics team’s vision is to democratize and empower data informed decision making and innovation for our products, business, sellers as well as their customers and employees. We are looking for a seasoned data analyst to join our newly formed sub-team, CPOS Go-to-Market Platform Analytics, to partner with our product experts to bring our ecosystem of products to our sellers and improve the effectiveness of our product marketing campaigns. As one of the founding members of the team, you will work on strategic Go-to-Market initiatives with the objective to grow the overall CPOS business. 

You will:

  • Communicate analysis and decisions to high-level partners and executives in verbal, visual, and written media

  • Develop resources to empower data access and self-service so the team can make data-driven decisions at scale 

  • Act as a domain expert of Go-to-Market analytics and share best practices and knowledge with scientists, analysts and cross-functional partners

  • Pioneer, lead and own complex projects that often involve coordination with disciplines and teams beyond the analytics domain such as tracking the performance of the entire acquisition funnel

  • Develop insights to evaluate marketing effectiveness, inform optimization, and bring a strategic perspective to inform future go-to-market strategies and decisions that will drive the greatest impact for CPOS

  • Partner across products and across functions, with embedded data scientists, product marketing, and data science leads, as well as other marketing & automation teams across Square, to develop both holistic and in-depth views of the effectiveness and opportunities of our acquisition efforts

Qualifications

You have:

  • 6+ years of analytics experience or equivalent

  • Experience building relationships to influence cross-functional partners with data

  • Experience working with marketing measurement methodologies and tools, including multi-touch attribution, media mix modeling, and hypothesis testing

  • Experience working on business and product initiatives focused on growth and retention

  • Experience leading cross-functional projects that depend on the contributions of others in multiple disciplines

  • Experience in Excel, SQL and data visualization tools like Looker or Tableau

  • Experience with data warehouse design and best practices

 

Nice to have: 

  • M.S or Ph.D. in a quantitative field (mathematics, statistics, or similar STEM field)

  • Familiarity with statistical and machine-learning techniques to solve practical product problems such as predicting churn, LTV, cross-selling, and clustering user archetypes

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources