EU & UK Manager, Account Management

  • Dublin, Ireland
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square Account Management (AM) is hiring a lead to manage reports across Europe. As a senior leader, you will manage a team of Account Managers and help set the vision for our growth within the EU. You will be responsible for hiring and coaching, collaborating with cross functional product and marketing teams to drive our growth and retention, and ensure high customer satisfaction. This role reports directly to the Head of International Account Management in New York. 

 

The ideal candidate has experience working with international teams and sales experience. You have worked with operational teams to develop processes, tools, and systems using data driven insights. Given the international responsibilities, you are experienced and comfortable working cross-functionally across time zones and cultures different from your own.
 

You will:

  • Lead revenue generating Account Managers (>10) in the UK & Ireland

  • Help lead Account Management expansion efforts

  • Develop creative ways to motivate your team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals)

  • Partner with sales teams to be the customer voice, driving SaaS and product adoption, and collecting insights on product improvement

  • Represent the EU market globally, and act as Account Management contact for Square leadership and partners

  • Be an influential leader for market strategy

Qualifications

You have:

  • 2+ years of experience leading an international team

  • Sales experience (specifically upselling and cross-selling existing customers) in a metrics-driven, high-growth sales organisation

  • Ability to identify trends and tell stories with data

  • Track record of cross functional success

  • A passion for small business and a desire to help Square Sellers

  • Experience in high transaction volume SaaS application or financial services sales 

  • BA/BS Degree or equivalent experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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