Strategic Account Manager, Mid Market

  • New York, NY, USA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Mid-Market Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers. 

You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. 

The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.    

You will: 

  • Manage a book of 50 Mid-Market Sellers

  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences

  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams

  • Partner with Strategic Account Executives on high-growth deals 

  • Negotiate contracts for use-case expansion and retention of your sellers  

  • Serve as the voice of the upmarket seller with Product Teams 

  • Provide white glove client service to ensure resolution of seller issues 

  • Inform operations and program design for this segment at scale

Qualifications

You have: 

  • Consistent over-performance on key metrics 

  • Remarkable discovery skills with customers

  • A technical solutioning framework, including the ability to conduct requirements gathering 

  • Proven experience managing projects internally with engineering, product and finance teams

  • Contract and/or pricing negotiations experience with external senior stakeholders 

  • Excellent written and verbal communication skills

  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources