Hardware Factory Operations: Quality

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Hardware team is looking for a full time employee to join the Factory Quality Team. This individual will be responsible for managing factory, process, and product quality requirements and metrics for hardware programs starting from development to mass production. 

We are looking for a dedicated Quality Engineer to work with our internal team and external partners to drive robust quality processes throughout the supply chain. You will be responsible for setting up and auditing quality control plans at the factory as well as monitoring production yield/reliability tests on an ongoing basis. You will also work with the cross functional team to understand field performance, conduct root cause analysis, and drive improvement activities in the factories. You will drive quality/manufacturing engineering projects that require technical problem solving and data analysis. This role also works very closely with design engineers throughout the development cycle. The position will report into our Hardware Operations, US Factory Lead.

Role Location: You and your direct team will be distributed across San Francisco, Oakland, and Shenzhen, China. This role is open to all people who can be effective partners with this team, including sharing typical working hours.

You will:

  • Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases
  • Support field product quality investigations, risk assessment, and data analysis
  • Conduct data analyses (yield, IQC, ORT, IPQC, etc..) on production and quality metrics
  • Conduct product audits (i.e. CET) to ensure adherence to product specifications
  • Review and summarize data reports for cross-functional distribution
  • Drive root-cause analysis and process studies in the case of quality excursions
  • Help to administer product quality plan amongst cross-functional team and contract manufacturers


You have:

  • At least 5 years of experience in manufacturing and/or quality management
  • Great attention to detail with strong written/verbal communication skills
  • An understanding of factory process and good manufacturing practices
  • A familiarity with process validation requirements
  • A desire to establish good working relationships within Engineering and Operations
  • Basic statistical analysis skills

Nice to have:

  • PLM system familiarity: Arena, Agile, etc.
  • Familiarity with Process FMEA and risk assessment
  • Direct factory experience and interest in improving processes for contract manufacturers

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources