Risk Management Analyst, Cash App

  • Atlanta, GA, USA
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

In Risk Management, you will gather, assess, disseminate analyses to identify and mitigate high-risk activity across our platform. We need an analyst to join our Risk Management team, which is responsible for the most complex processes and analytical work in the organization.

As a Risk Intelligence Analyst, you will leverage your analytical and program management skills to drive efficiency and effectiveness. Daily you will partner and work with Cash App’s Risk Management Investigation and Data Science teams. You will also partner with many organizations across the business, e.g. product, engineering, finance, operations, and more. This will allow you to drive innovation and influence Cash App’s global risk roadmap, programs, and processes.

The ideal candidate possesses exceptional analytical and communication skills and cross-functional problem-solving capability. This role requires a bias toward taking action in a fast-paced environment.

Essential Functions & Responsibilities

  • Identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices

  • Perform frequent model validation and communicate feedback to cross-functional business partners

  • Diagnose problems and develop compelling, data-driven recommendations

  • Investigate and resolve fraud issues that require a high level of attention to detail that include financial costs 

  • Strong time-management skills to maintain or exceed expected daily workloads, while also maintaining overall team defined Service Level Agreements

  • Provide ongoing analysis of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation

  • Collaborate on and escalate complex cases and new trends within the team

  • Identify, document, and follow-up with team members on product bugs and feature enhancements

  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products

  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment, while continuously elevating the quality and caliber of our controls

  • Assist the leadership team in the construction of short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity

Qualifications

  • Demonstrated depth of knowledge in the realm of debit card issuing risk, ACH, Remote Deposit Capture, etc.

  • Ability to conceptualize, develop, and implement process improvements

  • Flexibility to adapt and able to manage multiple assignments while working independently

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • Excellent analytical and problem-solving skills, excellent spreadsheet and word processing experience; 

  • Strong organizational, problem-solving, time-management, and self-starter skills required

  • Demonstrable experience querying and manipulating data through SQL 

  • Experience with designing and creating data visualizations (e.g. Tableau, Looker)

  • Experience using statistics to solve complex business problems

  • Flexible work schedule with the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs;

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.