Technical Project Manager, Cash App
- Portland, OR, USA
- Current Square Employee?: Apply via go/jobs with your Square email.
Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
The Customer Knowledge team was founded on the idea that education, collaboration, and an effortless change management experience helps our Customer Advocates and Customers thrive. In this role, you’ll execute on this vision by project managing Customer Operation’s core product, systems and operational initiatives.
Our ideal candidate is an experienced Technical project manager with demonstrated success leading cross-functional teams in a Customer Operations environment where partnership across Product, Engineering, and Operations are critical to success. You will be expected to collaborate effectively with key stakeholders to ensure the execution of our strategic initiatives through project management best practices and communication.
Project manage key operational initiatives for Cash Customer Operations and Integration Services
Partner with Engineering, Business Systems, Product Managers, Knowledge Operations, Voice of the Customer, Workforce Management, Learning and Development, Marketing and Operations teams across key projects
Lead and participate in cross-functional projects, facilitating stakeholder buy-in as well as reporting against crucial milestones.
Lead Analysis, planning, developing requirements documents, building functional models, developing procedures, and other related management and technical duties
Influence process improvements, best-practice sharing, and standardization across the Customer Operations Launch organization
Develop robust project execution plans, status updates, and success metrics
Organize pre and post mortems for major launches and present key lessons learned and recommendations to senior management
Thrive in an ambiguous environment where you are encouraged to take risks and build a process that will enable seamless execution of change management initiatives
This position is based in Philadelphia, Portland, or St Louis and will require some travel.
Bachelor’s degree in engineering, computer science or related field, or equivalent work experience
Minimum 3 years project management experience in the IT field, including development work and interactions with customers
3+ years experience managing complicated, multi-disciplinary projects.
Experience in business process mapping or operational redesign / improvement
Full understanding of software development lifecycle best practices; experience guiding a project from initial kickoff through close
Familiarity with agile methodologies and change, risk, and client management.
Current PMP Certification
Leadership experience and teaming abilities. The ability to work cross-functionally with product managers, operations leaders, customer advocates, engineers, marketing, analysts, and content specialists.
Familiarity with project management concerning regulatory compliance and information security
Familiarity with Project Tracking Tools & Systems - i.e. Jira, Asana, Smartsheet, etc
Project management of at least two XaaS implementations
Project management of a system integration project of 2 or more systems
Experience working with regulatory requests
Knowledge of data analytics technologies and principles
Knowledge of information security technologies and risk mitigation measures
Expertise concerning regulations around PII/PCI/TRI/GDPR
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.