Program Manager, Risk Product

  • Toronto, ON, Canada
  • Full-time
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Program Manager - Risk Product, you will be a member of our Program Management team within our Risk Product organization, reporting to the Program Management Organization Lead. You will lead impactful programs that balance building excellent customer experiences while protecting Square and our Sellers from bad actors. You'll use your technical expertise to lead complex and dynamic programs impacting the entire company -- from preparing the Risk Organization for new product launches across Square, to advising GMs on financial risk loss management, to driving large high impact cross functional projects -- you will help accelerate delivery of programs at scale by guiding teams, making data-driven decisions, managing risks, and communicating with executives and partners. Program Managers at Square are masters at managing multiple programs at the same time and are equally comfortable in a roomful of executives as you are with hashing out complex technical project details.

You will:

  • Manage Technology Programs by working with Product, Operations, and Analytics teams to gather requirements and determine milestones and success criteria, ensuring teams ship impactful and reliable products and platforms
  • Work with Product Managers, Analysts, Operations Policy and Machine Learning/Data Science to evaluate risk associated with new product launches across the Seller team and create impactful risk mitigating strategies to protect our Sellers
  • Partner with our Portfolio Analytics team and Product Managers to scope and manage projects that reduce the financial risk profile of our established products
  • Highlight and communicate risks to partners while working to define creative solutions to mitigate those risks. You'll also manage communications to leadership and across teams to manage timelines
  • Develop efficient and scalable processes and frameworks to ensure the team's work is streamlined and optimized for complexity and velocity
  • Build knowledge and trust of other teams to allow efficient execution of program plans, while playing the role of a trusted advisor to teams external to Risk
  • Balance urgency and priority while quickly moving the needle on multiple programs

Qualifications

  • 6+ years of relevant experience as a Program Manager or Technical Program Manager at a technology company
  • Experience driving successful programs while remaining objective, balancing priorities, and managing expectations
  • Excellent written & verbal communication skills
  • Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority

Even better:

  • You have a payments or FinTech background and are passionate about the space.
  • You understand the inner workings of different payment or non-traditional banking methods
  • You have experience managing fraud risk
  • Comfortable using SQL

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources