Technical Product Lead, Financial Platform, Cash App

  • San Francisco, CA
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Cash App Operations Team manages a scalable platform and operating environment for a fast-growing mobile payment app with multiple teams, external partners and internal team members. We’re giving birth to a new function in the Financial Platform organization and are looking for our first TPM Lead who will closely partner with the other key disciplines in the organization including Engineering, Operations and Data Science. As a Lead, you will report to our Head of Operations.

You will:

  • Get started by working closely with multiple disciplines including Engineering Managers, Operations Managers and Data Science to coordinate critical cross-functional work with the Acquiring team - the key team that moves money into and out of Cash App.

  • Drive roadmap formulation and represent the team to external stakeholders and cross functional partners

  • Build and scale the TPM discipline in the Financial Platform organization by starting as the first Technical Product Manager on the Acquiring team

  • Communicate key developments, updates, and problems to teams (both technical and non-technical) in other disciplines and cross functional partners

  • Highlight the key technical risk areas, dependencies and technical debt. Develop actionable strategies to address.

  • Grasp complex technical topics and abstract key issues and risks into an actionable form

  • Continuously track and prioritize defects and bug reports, relative to ongoing feature development within the broader business

  • Discern and implement process improvements that facilitate self-organization and enable our engineers to do their best work

  • Tie objectives back to business metrics such as cost, speed, reliability, scale and operational efficiency

  • Collaborate with cross functional team members across multiple time zones including Melbourne, AU and the four major US time zones


You have:

  • 8+ years of deep technical knowledge and understanding of systems and engineering.  

  • Experience with the common challenges in cross-functional working groups, including balancing competing demands and priorities

  • Deeply experienced in building and scaling a technical product discipline from the ground up

  • The ability to understand and deal well with rapid development cycles and to remain flexible in a fast moving environment

  • Demonstrated experience managing trade-offs given specific constraints

  • Experience in leading development teams to build third party APIs

  • Well versed in synchronous and asynchronous communication and work

  • Direct previous experience in developing software as an engineer is a real plus

  • Excellent communication, organizational and leadership skills; ability to inspire team members and influence a room

  • Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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