Product Manager, Hardware

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Hardware Product Manager at Square, you manage the roadmap, overall business impact, and customer success of one of our hardware product families (i.e., Readers, Stand, Terminal, or Register). You will identify new product opportunities, translate those opportunities into product requirements and work with best-in-class design, engineering, and manufacturing teams to turn those ideas into new features and products. You will continuously improve your product through a deep understanding of our customers, competitors, and our changing landscape. Finally, you will partner with product marketing to ensure your product is getting to the right customers.

You Will:

  • Develop a clear understanding and be able to articulate who is using your product, why they selected it, what gaps it has and what aspects are most important to your target customers through regular conversations with our sellers. 

  • Maintain a prioritized product roadmap for the next 12 months with clear product requirements and business justification for each element on the roadmap. 

  • Communicate product requirements to engineers and other teams during sprint planning, quarterly planning, and annual planning. Participate in prioritization sessions to provide clarity and context on your asks and their priority. 

  • Have a clear understanding of your products’ impact on the main customer segments and the business impact of your product to Square, including overall product profit and loss, unit economics, and payback.

  • Have a high-level understanding of your products’ technical and operational aspects that need to be considered for product decisions. 

  • Be the first line of triage for new field issues. Investigate new field issues to provide the relevant technical teams with a place to start and a sense of importance / urgency. 

  • Be the primary contact for other product teams, support, sales for all aspects of your products.

  • Provide customer and business value context for sprint planning, work prioritization, and financial / business / operational decisions. 

  • Lead alpha and betas programs for your products.

  • Be the cross-functional aggregator / decision driver when a cross-functional decision’s primary impact is on your products' business performance or customer experience.

Qualifications

You Have: 

  • 5+ years of product management experience or equivalent product strategy and customer insights experience. 

  • Experience leading the delivery of products / features / projects which have a high degree of multi-team complexity and integration. 

  • Experience shipping and iterating on successful consumer or small business products. 

  • A passion for Square’s mission of economic empowerment and well designed hardware products.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources