Product Manager, Payroll Operations Platform

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Payroll's Operations team manages the people and technology that power our fast-growing business. Our sellers rely on us to quickly and accurately move money to their employees, tax agencies and benefits partners, while ensuring 100% compliance with the latest regulations.

We are looking for a technical product manager to help us scale our operations to serve more customers, expand to international markets, and explore new business models. In this role, you will determine product vision and roadmap for APIs, toolkits and integrations that are loved by internal and third-party developers and operations teams. You have experience working with APIs and leading platform strategy, and are passionate about the potential for platforms to unlock new opportunities for seller success.

You Will:

  • Spend time with customers and partners and translate their needs into APIs, developer and operational toolkits, and integration experiences
  • Create and guide our platform roadmap and represent the team with partners and Payroll leads to influence and align resources and prioritization
  • Understand the needs of Square sellers, third-party developers, and teams within Square building on and using our platform, and guide our team to ship remarkable solutions
  • Foster an environment that enables the Payroll Engineering team to build quickly while maintaining a high standard for quality
  • In collaboration with engineering, product, and data science, lead the end-to-end success of projects from discovery to launch
  • Tie goals back to business metrics such as cost, speed, reliability and operational efficiency
  • Highlight technical risk areas, dependencies and technical debt. Develop strategies to address.


  • 5+ years of technical product management experience
  • 3+ years of experience shipping successful platform products and APIs that required partnering across multiple teams, organizations, and companies
  • Experience building and scaling a technical product discipline from the ground up
  • Deep customer empathy and experience shaping product direction based on customer needs
  • Ability to both operate at a strategic level and dive deep into the technical details and complexity with ease. You can readily communicate technical and complex topics to non-technical audiences.
  • Passion for our purpose of economic empowerment and helping sellers succeed

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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