Customer Success Advocate, Cash App - Messaging
- Full-time
Company Description
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
Job Description
Cash App is looking for a Customer Success Advocate to join the Cash Direct Customer Support team. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our users. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, an excellent multi-tasker, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
You will:
- Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
*Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays as needed
This role has a tentative start date of June 28, 2021
Compensation: $24/hr.
Schedule:
Sunday - Thursday 7:00 AM - 4:00 PM Eastern
Tuesday - Saturday 7:00 AM - 4:00 PM Eastern
Additional Information
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.