Facilities Manager

  • St. Louis, MO
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is seeking an experienced Facilities Manager based in our St. Louis office to lead facilities operations across Square’s global real estate portfolio. As a global manager, you will lead a Regional Facilities Supervisor and contracted facilities coordinators to manage maintenance operations, repairs, and day two projects at Square’s offices.  You will partner with local office managers to ensure any facilities related maintenance and repair projects are performed effectively and efficiently.  You will work with the Design, Construction, and Facilities Lead to further develop and improve the global facilities operations program. You’re up to speed on industry trends and can make recommendations to improve efficiencies and operations.

Responsibilities: 

  • Manage supervisors and coordinators to keep Square’s global offices operating at peak performance

  • Negotiate and manage service level agreements with vendors and suppliers to support facilities operations 

  • Oversee facilities budget planning and management

  • Responsible for strategic initiatives to further develop, refine, and improve office maintenance and operations

  • Develop maintenance programs and processes for new Square offices

  • Oversee Computer Maintenance Management Software (CMMS)

  • Manage and coordinate with 3rd party vendor partners to execute repairs, maintenance, and construction

  • Respond timely to facility related tickets in a timely fashion

  • Process payments to vendors in a timely manner

  • Manage and carry out facilities inspections

  • Manage ongoing facilities projects post office opening, including tenant improvement projects, furniture adds, changes, or modifications, and/or any other general contracting work

Qualifications

  • Bachelor’s degree in relevant field
  • 5+ years managing facilities operations in multiple locations, international experience is a plus

  • Demonstrated experience leading teams of facilities supervisors and coordinators and developing their careers, direct management experience required

  • Excellent verbal and written communication skills 

  • Excellent customer service

  • Strong vendor management skills and experience

  • Ability to work independently, lead and motivate cross-functionally towards project goals

  • Ability to monitor and maneuver team’s workflow to ensure priorities are achieved

  • Strong financial and administrative skills

  • Ability to train and develop vendors/contractors on Square processes and best practices

  • Capable of accepting and delivering feedback creatively to deliver improved results

  • Experience using facilities ticketing systems.  Experience with JIRA is a plus. 

  • General computer skills.  Experience with Google suites, Asana, and Excel is a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources