Compliance Specialist

  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We started with a simple idea that everyone should be able to accept debit and credit cards and we've been rethinking buying and selling ever since. For sellers, were creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, were making it faster to order from the businesses you love and more fun to pay your friends back. Buying and selling sound like simple things, and it should be. Somewhere along the way, they got complicated. We're working to make commerce easy for everyone.

Your mission is to support daily operations associated with regulatory, payment network, and partnership requirements. The team engages in monitoring for money laundering activity along with ensuring the safety and soundness of the Square system, and maintain a healthy, compliant user base. You will report to our Compliance team and run operations. You will conduct sanction listing reviews, fraud reporting, and manage relationships with teams across Square and our law enforcement agencies.

You will:

  • Conduct due diligence reviews on Square merchant and customer accounts as part of Square's KYC policy
  • Monitor and act upon compliance-related alerts
  • Investigate and report suspicious activity in accordance to regulatory requirements
  • Ensure all daily operation deliverables are met within established Service level agreements (SLAs)
  • Work with team to develop best practice and increase operational efficiency
  • Communicate with Square customers by email, CRM and telephone on compliance-related matters
  • Work with Support, Risk, and other operations teams within Square

Qualifications

You have:

  • 2 or more years in an operations role with a financial service firm in the Compliance field
  • Experience in an account analysis or research role
  • Experience dealing with possible bad actors with a detective-like mentality
  • Previous CRM experience in a customer-facing role
  • Experience working with internal teams across the organization

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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