Trust and Safety Specialist

  • San Francisco, CA, USA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Security Specialists focus on enhancing employee safety and security and positively improve the employee experience at Square. This is accomplished through direct interaction with employees, contractors, and vendors, and partnering with building management and internal departments and teams. Security Specialists oversee office safety and security, guest relationship management, responding to medical incidents, documentation and incident reporting, and any other tasks assigned. Safety programs, inspections, and participation in company events are other included tasks. Under the direction of the Security Operations Supervisor, Security Specialists safeguard Square employees, guests, and facilities from harm or other risks, including fire, theft, accidents, unauthorized access and property damage.


You will:

  • Maintain watch of facilities and equipment to prevent malfunction
  • Can stand for prolonged periods of time on post in varied conditions
  • Accommodate employee needs to enhance their work experience
  • Greet and provide high levels of service to employees, guests, and others at Square
  • Work in the Global Security Operations Center where you will support global regions and locations and the goals of the global security program:
  • Security Operations
  • Travel Safety
  • Investigations
  • Incident response including crisis management programs
  • Security Technology and systems
  • Deploy specific security programs and standards
  • Global Threats and Intelligence
  • Monitor radio, telephone, and other electronic notification systems and respond to calls for service
  • Report and document all incidents and complete daily security reports
  • Promote and ensure safety of visitors and employees in the event of an emergency evacuation
  • Provide emergency first aid including AED and CPR
  • Participate in ongoing training


You have:

  • At least one-year experience as a Security Officer working under the direction of a BSIS licensed company.
  • Current California BSIS Guard Card
  • First-aid, CPR, and AED certification through either the American Heart Association or the Red Cross
  • Pass comprehensive background check
  • Excellent oral and written communication skills.
  • Superior customer service skills and willing to engage staff in a pleasant manner
  • Knowledge of employee and facility protection systems: fire extinguishers, alarm systems, video management systems, access control systems, inspection systems, report writing systems
  • Willingness to confront trespassers or individuals intent on causing harm to employees or assets
  • Available to work a flexible schedule; including overtime, nights, weekends and holidays
  • Computer literacy with the ability to work on Mac (desktop and iOS) and PC platforms

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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