Payments Operations Manager, Cash App

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Cash App Operations Team manages scalable platforms and operating environments for a fast-growing mobile payment app with multiple teams, external partners and internal team members. We’re looking for someone to lead our Account Operations, where you will develop a long-term strategy that includes operational excellence in multiple areas including onboarding, KYC, IDV, building and scaling account operations, and managing an external partner portfolio. As well you will work on cross-functional projects and supporting product and business development. You will report to our Banking Operations Lead.

You will:

  • Lead the Account Operations function in partnership with your counterpart Engineering Manager and dedicated Financial Platform Engineering teams to optimize onboarding and make the platform accessible to as many people as possible

  • Leverage data analytics and machine learning to prioritize and implement Account platform changes to improve operational efficiency, ensure scalability and redundancy

  • Build operational improvements to the platform and existing processes

  • Increase strategic partnerships for Cash App through detailed partner management, working with partners to establish new programs and features. Manage all partner relationships including, day to day engagements, contracts and escalations for Cash App

  • Follow up and handle escalations from numerous partners and other financial platform teams

  • Work with all partners to identify and improve points of failures, to resolve partner incidents, document processes, accountability and performance to fulfill contracts

  • Collaborate across several company partners including engineering, product, design, finance, marketing, data science, legal, compliance and risk to support and influence the selection and onboarding of new best of breed companies and partners

  • Work with Data Analytics and Data Science resources to analyze multiple sources of data to inform decisions and improve platform changes and overall operations


You have:

  • 8+ years of payments, operations and partner management experience, in a technology or financial services company

  • Deep experience working on optimal customer onboarding including best practices and innovations around KYC and IDV

  • Experience with risk and compliance in the payment industry and its current evolution both domestically and globally

  • Experience analyzing and developing processes to ensure scalability with a high volume products

  • Strong relationship building skills with leaders and technical teams and the ability to develop agreement and drive team members to a decision and through execution of that decision

  • Team building and direct people management experience in a team-oriented workplace

  • Experience improving the development of reporting, tools and other processes to smooth operations and help analysis of nascent industry movements

  • Used influence to improve outcomes with all partners


Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.
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