Payments Operations Manager, Cash App
- San Francisco, CA
- Employees can work remotely
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?
The Cash App Operations Team manages scalable platforms and operating environments for a fast-growing mobile payment app with multiple teams, external partners and internal team members. We’re looking for someone to lead our Account Operations, where you will develop a long-term strategy that includes operational excellence in multiple areas including onboarding, KYC, IDV, building and scaling account operations, and managing an external partner portfolio. As well you will work on cross-functional projects and supporting product and business development. You will report to our Banking Operations Lead.
Lead the Account Operations function in partnership with your counterpart Engineering Manager and dedicated Financial Platform Engineering teams to optimize onboarding and make the platform accessible to as many people as possible
Leverage data analytics and machine learning to prioritize and implement Account platform changes to improve operational efficiency, ensure scalability and redundancy
Build operational improvements to the platform and existing processes
Increase strategic partnerships for Cash App through detailed partner management, working with partners to establish new programs and features. Manage all partner relationships including, day to day engagements, contracts and escalations for Cash App
Follow up and handle escalations from numerous partners and other financial platform teams
Work with all partners to identify and improve points of failures, to resolve partner incidents, document processes, accountability and performance to fulfill contracts
Collaborate across several company partners including engineering, product, design, finance, marketing, data science, legal, compliance and risk to support and influence the selection and onboarding of new best of breed companies and partners
Work with Data Analytics and Data Science resources to analyze multiple sources of data to inform decisions and improve platform changes and overall operations
8+ years of payments, operations and partner management experience, in a technology or financial services company
Deep experience working on optimal customer onboarding including best practices and innovations around KYC and IDV
Experience with risk and compliance in the payment industry and its current evolution both domestically and globally
Experience analyzing and developing processes to ensure scalability with a high volume products
Strong relationship building skills with leaders and technical teams and the ability to develop agreement and drive team members to a decision and through execution of that decision
Team building and direct people management experience in a team-oriented workplace
Experience improving the development of reporting, tools and other processes to smooth operations and help analysis of nascent industry movements
Used influence to improve outcomes with all partners
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.